Success Stories

Our client and their spouse were not receiving the Housing Element in their Universal Credit from the start of their claim as UC said they did not report their housing costs when they reclaimed. Our adviser liaised with the local DWP Partnership Manager and the Housing Element was added to their claim and the client and…

Our client was not receiving the Limited Capability for Work Related Activity (LCWRA) element in their joint Universal Credit claim, despite receiving Personal Independence Payment and being state pension age, and so the LCWRA element should have been automatic. Our adviser liaised with the local DWP Partnership Manager to rectify this and the LCWRA element…

Our client is a care leaver and has been struggling with anxiety and depression since leaving care. They came to us with council tax arrears, dual fuel and water arrears. Our Money Adviser asked our client’s GP to complete a Debt & Mental Health Evidence Form and wrote to creditors to ask for write-offs. Water and dual…

Our client has severe mental health conditions. Our client lives with their parents who have been very supportive but are elderly and struggle to help look after our client’s young children. Over time our client has found themselves with debts out of their control. Our Money Adviser completed a benefit check and found our client…

Our client is a pensioner who was widowed last year, and their elderly parent also passed away. They now live alone, in receipt of state pension, pension credit, housing benefit and attendance allowance. They live in an old draughty property, with a private rent of around £1300 per month. They have been receiving additional housing…