Latest News & Success Stories

  • News: Volunteering at CANEK

    I initially joined Citizens Advice in Canterbury last year as an adviser, in order to gain practical experience to supplement my law conversion course and gain experience in helping local people with their queries. I gave advice within key areas such as housing, family, employment, consumer and welfare benefits. The training was incredibly comprehensive and…

  • Success Story: Restoring missing rent support

    Our client and their spouse were not receiving the Housing Element in their Universal Credit from the start of their claim as UC said they did not report their housing costs when they reclaimed. Our adviser liaised with the local DWP Partnership Manager and the Housing Element was added to their claim and the client and…

  • Success Story: Overcoming a DWP oversight

    Our client was not receiving the Limited Capability for Work Related Activity (LCWRA) element in their joint Universal Credit claim, despite receiving Personal Independence Payment and being state pension age, and so the LCWRA element should have been automatic. Our adviser liaised with the local DWP Partnership Manager to rectify this and the LCWRA element…

  • Notice: Citizens Advice Swale AGM

    Notice is hereby given that the Citizens Advice Swale Annual General Meeting will be held online as follows: Wednesday 23 September 20262.30pm-3.30pm Google Meet joining infoVideo call link: https://meet.google.com/gdn-pdvv-infOr dial: ‪(GB) +44 20 3956 4482‬ PIN: ‪465 308 604‬#More phone numbers: https://tel.meet/gdn-pdvv-inf?pin=8863909493821 This is the final AGM for Citizens Advice Swale, which formerly merged with…

  • Success Story: Overcoming arrears and anxiety

    Our client is a care leaver and has been struggling with anxiety and depression since leaving care. They came to us with council tax arrears, dual fuel and water arrears. Our Money Adviser asked our client’s GP to complete a Debt & Mental Health Evidence Form and wrote to creditors to ask for write-offs. Water and dual…

  • A celebration of Thanet

    On 26 March we celebrated 85 years of Citizens Advice Thanet at the beautiful and historic Pierremont Hall in Broadstairs. A moment to reflect on the incredible work achieved over the decades, supporting the local community and making a real difference in people’s lives.