Select the area you live or work in for details of your local phone advice service:
Canterbury District (Canterbury, Herne Bay, Whitstable and surrounding areas)
Please call us to book an appointment. If you get the answer machine, please leave your name and number and we will contact you to arrange either a telephone or face-to-face appointment.
Canterbury: 01227 452762
Herne Bay: 01227 740647
Or text your local office for call back: 07742 566478
Swale (Faversham, Sittingbourne, Sheerness and surrounding areas)
Adviceline – freephone for general advice: 0808 278 7979 (Monday-Friday 10am-3.30pm)
Adviceline – BT Text Relay: 0344 411 1445
Thanet (Broadstairs, Margate, Ramsgate and surrounding areas)
Adviceline – freephone for general advice: 0808 278 7998
National Phone Numbers
Help to Claim – for help with new Universal Credit claims: 0800 144 8444
Consumer Helpline – for help with things like broken or faulty goods: 0808 223 1133
Please note, all services are subject to adviser availability. Our team is here to help. We aim to treat everyone with respect and kindness, and kindly ask for the same in return.